Account Help Ticket

Use this form to request password resets or to report other problems accessing HFC computer resources.

Account Information

HANK ID

Your HANK ID is a unique seven-digit number that is your permanent Student/Employee ID number stored in the HANK database system. This number should appear on all of your HFC documents, and is the fastest way for HFC staff to check your information when you have a problem or question. Students can also get this information from their instructor, or by contacting the Welcome Center.

Username

Your HFC username (or login name, or sometimes User ID) is generated by the HANK system and used by all other systems on campus. This is usually your first initial, middle initial, and last name, followed by a number (if necessary) to create a unique ID. Your login name can be changed by the Office of Registration and Records if necessary due to a name change or misspelling.

Contact Information

If the information you enter below does not match your identification and contact information in the HANK system, we may elect to not reset your password until further verification is possible. If you are a student and the information does not match, you should first use Self-Service to update your contact information before submitting this form.

Your name

Address

Address 2

City/Town

State/Province

ZIP/Postal Code

Daytime Phone Number

Email address (besides Hawkmail)

Birth Date

Description of problem